Overbrook Technology Services (OTS) provides secure, affordable BPO solutions and back-office support services
exclusively for Third-Party Administrators (TPAs) of tax-advantaged employee benefit accounts throughout the U.S.

We have a broad range of experience working with a variety of CDH and COBRA plans, including complex and tiered
benefits. We also offer extensive account, claims and payment processing services for CDH and COBRA plans with
affordable pricing models, including PEPM and FTE options.

Regardless of the administrative platform or system used, OTS can help TPAs:

Reduce operational costs


Increase efficiency


Prepare for growth on any scale

Plan Types

OTS works with nearly all plan types administered by employee benefits TPAs.
Common plan types include:


Premium Only


Health Care Flexible
Spending Accounts


Dependent Care Flexible
Spending Accounts


Health Reimbursement Arrangements (HRA,


Health Savings


State Continuation


Commuter/Transit Accounts

Available BPO Services

OTS offers an extensive menu of services to TPA users of any administrative platform, including:

  • Employer plan setup and renewal
  • Participant enrollment and re-enrollment
  • Participant demographics and status changes
  • Contribution reconciliation
  • Online/mobile claims adjudication
  • Debit card claims adjudication
  • Claims entry for faxed and emailed claims
  • Preparing raw data files for import processing
  • Importing and processing carrier claims
  • Generating employer invoices
  • Developing custom data and report extracts
  • Supplemental customer service (may require a
    ticketing system)

Quality and Expertise

Founded in 2007, OTS has the technology, quality, and expertise needed to work with essentially any administrative
platform currently on the market. We helps TPAs save time, conserve resources, and focus on core competencies
that create more value for their companies, clients, and participants.

For cloud-based systems, secure web logins are usually all that is required. For premises-installed
systems, we will establish a secure VPN connection.


Overbrook Technology Services has been awarded the CM's Certificate of Excellence and Vajra (Diamond) Award for IT
establishments by the Department of Labour and Skills, Government of Kerala, India. These awards are in
recognition of OTS’s exemplary performance in compliance with the Labour Laws and overall
performance in Labour Welfare.

CM Excellence Award 2023
Vajra Award 2022 Vajra Award 2018 Vajra Award 2017

Looking for an experienced partner?

You came to the right place!

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